FAQs

Categories

Getting Started

Everything you need to know before starting the project.

Project Quotes

Learn how we generate a project proposal for your project.

Developers

We assign talent according to your project requirements.

Cost

You can expect easy fixed pricing for your project.

Design

Learn how we make your project look great.

Portfolio

See why the best companies trust us to deliver.

Process

From start to finish we aim for a great project experience.

Maintenance

We can continue to support you after project delivery.

Confidentiality

Your project information is secure on our platform.

FREQUENTLY ASKED QUESTIONS

How can we help you?

GETTING STARTED

When does my project start?

As soon as the project requirements are finalized we will assign a Product Manager who will schedule a kickoff call with you shortly after you pay your deposit. By the time your kickoff call happens, your PM will have assigned a team to your project to get started immediately.

How will I manage my team when they start?

You won’t. At Actiwate we manage the project for you. Our experienced Product Managers will source your team and will make sure that we deliver a beautiful product every time.

What do I say to my investors if they don't want me to outsource my company's software development?

There are a number of good reasons to outsource software development when you’re a small startup. Here are a few:

  • Your core competency, which you’re amazing at, is not software development.
  • You’re planning on hiring developers but want to get a head start on the MVP first.
  • You’re using the prototype to convince developers to join your startup.
  • You want to cheaply validate a concept before you make a larger investment.
  • The company you’re using to outsource has a fantastic track record and is going to do a great job with your product.
  • It’s cheaper to outsource than to have your in-house developers build your product.

PROJECT QUOTES

Are the engineers real people or just freelancers?

They’re dedicated developers! Actiwate’s talented engineers work dedicatedly on projects. They’ve gone to great schools and worked at top companies. Many have even started their own companies. We think you’ll like them.

How did you put a proposal together so quickly?

We’ve seen enough projects that we can tell what yours should cost after a short conversation. Our quotes are real and 100% guaranteed. If we underestimate and lose money on your project, that’s on us.

Why is the proposal so brief? Do you really understand what I want?

At Actiwate, we believe in efficient communication, which translates to shorter proposals than you’ll see from most development shops. “Feed with text and image posts, comments, and likes” is pretty easy to understand. No need to write up a half page detailing how it works.

DEVELOPERS

How good are your developers?

We go to great lengths to find & recruit the best developers in the world. Actiwate was actually started as a product company and then transformed into a service company, so we understand what you are looking for from us. Since we offer the best developer experience in the world, we are able to recruit the best developers.Learn more about our developers on our Team page.

Can you connect me directly with the developers?

Our developers value their anonymity and prefer not to work directly with clients, but you can connect with the product manager and things will be done according to your requirements.

Exactly which developers are going to work on my project?

We can’t tell you in advance because we don’t match your project with developers until it starts. The match is an intricate process – we want to assemble the perfect team for your project. We wouldn’t want to show our developers a bunch of NDA-protected projects they might not be working on, so we don’t perform a match until clients make their first payment.

Is Actiwate just a development company?

No – we don’t just do development. We are also good at marketing products, building strategies for the company as well implementing it. We can also help you raise funds from investors by helping you with the business plan as well as the pitch deck.

COST

You sound too good to be true. How can you do it this cheap?

We have a strong portfolio and repeat cutomers, so we are not just focusing on profits. Our aim is to build disruptive products for the world and share the journey with the founder of the company.

This is outside my budget. Are you really worth it?

Sometimes freelancers can beat our pricing with less experienced talent. We’ve seen from personal experience & heard from many of our customers that these projects often go poorly. As it is with most major buying decisions, you get what you pay for.

What hourly rate do your developers charge?

We generally don’t have an hourly rate because every project we do is fixed-price. Our project rates are very reasonable though. Chat with us to get a quote!

How fast can you build my project?

It depends on the type and complexity of the project. Most standard apps and websites can be built in 3-4 months.Check out our Pricing page for more details.

DESIGN

What kind of design work do you do?

We can integrate existing designs or build you a new design at any level of finish.

Can you integrate my design?

Yes, we will happily integrate design work done by any other designer, provided that it is a design that is actually possible to build. There is no fee to integrate designs in PSD or SKETCH format, but designs provided in a flat format may incur a fee.

PORTFOLIO

Who are some of your clients?

Actiwate works with clients of all shapes and sizes, from single-person startups to Fortune 500 enterprises. Our clients span a range of industries, including healthcare, ecommerce, and advertising. Head over to our Portfolio section in order to see some of the projects we’ve built for clients.

I love what you’re doing! Can I be featured on your Portfolio page?

Sure! Send us a message and we’ll figure out how to feature your project with Actiwate.

PROCESS

How does my team get assembled?

Our projects are divided up into milestones, which are check-in points that occur roughly every two weeks. Milestones give you a chance to review the progress that we’ve made so far, give feedback to your team, and confirm the scope of upcoming work.

How is work divided up throughout the course of my project?

Our projects are divided up into milestones, which are check-in points that occur roughly every two weeks. Milestones give you a chance to review the progress that we’ve made so far, give feedback to your team, and confirm the scope of upcoming work.

How often will you send me updates?

Your PM will schedule a weekly call with you to ensure that your project is on track and will send you updates via email at least twice a week. Your PM will also send you work to review at the end of every milestone. It’s important that you review milestones promptly in order to keep your project on schedule.

What happens when my project ends?

After we’ve finished building your project, we’ll do a final pass to make sure that everything is polished and high quality. Your PM will then send you your completed deliverable, whether that’s designs or a zip file containing your project’s code. Just because a project is complete doesn’t mean our relationship is over- we encourage you to reach out to us as you scale your project and need additional feature development.

MAINTENANCE

Will you price gouge if I need additional work?

Nope, we price out any additions as “mini projects” that tend to be pretty inexpensive because we know the source base well.

Will you go out of business in the middle of my project?

Nope! We are big team and well-capitalized for years.

What is a bug?

A bug is any functionality in your product that does not work as specified in your project proposal. Actiwate is committed to building you an incredibly high quality product, and part of that means making sure that your product has as few bugs as possible. Revisions to intended functionality and feature additions do not qualify as bugs but can be handled through Actiwate’s revision process. Examples of bugs:

  • Information that is intended to be saved on your server is lost
  • A part of your product that should be available for all users is only accessible by some users
  • A page consistently lags when you scroll it or interact with elements on the page
  • A screen in an app displays properly on an iPhone 6 but not on an iPhone 5

Examples of changes that do not qualify as bugs:

  • Addition of profile pictures to user profiles when the initial spec did not include pictures
  • Layout changes for the home screen of the product
  • Simplifying a photo posting flow based on user feedback

What is a revision?

While you’re using your product, you may find that there are parts of your product that you would like to change or make additions to. We’re happy to perform revisions to work that is part of the initial project scope, but we need to limit revisions in order to guarantee that projects are delivered in a timely fashion. Work that is not part of the initial scope of a project may require additional payment for Actiwate to deliver it. Examples of revisions:

  • Adding new filter criteria to a list of items
  • Storing additional user data for users who have logged in via Facebook
  • Changing the layout of a profile page

CONFIDENTIALITY

How can I be sure my project is kept confidential?

We only show your project’s details to the developers that work on it; these developers are under a strict NDA with us. Every precaution is taken to keep our systems secure.

Can you sign my NDA instead of your standard NDA?

Unfortunately we work with so many different customers that it is impossible for us to sign everyone’s NDA. The legal & compliance overhead is cost prohibitive. Rest assured the NDA we provide is standard & fair for all parties.